Refund & Cancellation

Last updated: July 2026

We want you to be happy with what you burn. If something is not right, here is exactly how we handle it.

Cancellations

You can cancel an order any time before it is dispatched for a full refund. Email hello@agnivaah.com or message us on WhatsApp with your order number. Once an order has shipped it cannot be cancelled, but it can be returned (below).

Returns

Unopened boxes can be returned within 15 days of delivery for a full refund, with no restocking fee. Incense is personal, so we also allow one free fragrance exchange per order even if a box has been opened.

Damaged or wrong items

If your box arrives damaged, or you received the wrong item, send us a photo within 48 hours of delivery and we will dispatch a replacement immediately at no cost to you.

How refunds are issued

Approved refunds are made to your original payment method through Razorpay. Refunds typically reach your account within 5 to 7 business days after we receive the returned item or approve the request. Original shipping charges are non-refundable except where the return is due to our error (damaged, defective or wrong item).

How to start a return or refund

Email hello@agnivaah.com or WhatsApp +91 88666 55556 with your order number and reason. We will confirm the next steps within one working day. Full shipping and FAQ details are on the Shipping & FAQ page.